Who we are

Established by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) we provide a range of important services and are proud to support our partners to deliver better care.

As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.

What we do

We provide an increasing range of support services:

Estates Services – including maintenance of buildings, grounds and gardens, management of capital projects, energy and utilities and waste management.

Facilities and Property Services – including domestic services, portering, laundry and linen, patient and staff catering, switchboard and reception services, security, car park management, and management of a property portfolio including two PFI hospitals

Corporate Support Services – including workforce services, procurement services and a range of financial transactions services.

Specialist Services – a varied portfolio of services including staff vehicle leasing scheme and staff benefits, digital transcription, legal and commercial services and outpatient pharmacy.

Consultancy and Framework Management Services – management of frameworks that the Trust hosts and the provision of consultancy services to other organisations in relation to all our services.

 

Estates Services

Offering expertise across all aspects of designing, managing and operating buildings and estate. For both conventional and specialist environments and for a wide range of patient and staff needs, our teams are highly motivated with experience to provide best value and skills to support your needs.

Facilities and Property Services

Our facilities teams team co-ordinate and operate a diverse range of functions, including domestics and cleaning, portering, laundry and linen, patient and staff catering, switchboard services, security and car park management, as well as management of a property portfolio including two PFI hospitals.

Capital Team

The capital services team offer a complete project management solution to both small works and major construction schemes. Working productively alongside all stakeholders the team has developed a proven track record from inception to completion including a structured and supported soft landings approach of delivering high-end project outcomes.

Car Leasing

Providing a first class service for car leasing. We provide cars on short or longer term lease arrangements to meet individual needs and enable a “one stop shop” from quotation stage onwards. Competitive rates, limitless vehicle options and our great staff make our car leasing service unparalleled.

Digital Dictation

The Digital Dictation Service offers a rapid turnaround time to its users, where accuracy and data security standards are of paramount importance. Based completely in the UK and within a company wholly owned by an NHS Foundation Trust, you can be assured of the highest standards and service.

Outpatient Pharmacy

Our outpatient pharmacy dispensing service is provided by a dedicated Superintendent Pharmacist and a team of pharmacy staff working to rigorous statutory and professional standards. Our state of the art robot has the capacity and capability to dispense more accurately and quickly than traditional manual methods

Workforce

The Workforce team provide high quality services across Recruitment, ESR (Electronic Staff Records) and AFC (Agenda for Change) speciality areas. Key service objectives include ensuring a smooth and efficient recruitment journey, dealing with pay affecting employee issues, and providing the assurance required in banding job descriptions in line with national protocols.

Finance

The Finance department’s main area of focus is to support the Organisation and Group’s integral functions by processing, paying and issuing invoices at the right time to ensure that there is no delay to any of the goods and services procured by our stakeholders, enabling the provision of the best patient care service possible. NTW Solutions provide a comprehensive Finance service that includes Transactional Finance, Accountancy & Salary Sacrifice and Patients Finance & Cashiers

Procurement

Procurement’s prime focus is to ensure that goods and services necessary for business operation are acquired in the right quantities at the right time and at the right price. Patient care depends on the assured availability of high quality products, consumables and services. NTW Solutions provide full end to end Procurement support covering Strategic Contracting, Operational Procurement, Materials Management.

Our work in numbers

Some key statistics regarding the work we do

500 +
Staff Members
Pharmacy items dispensed
£ m
Annual Turnover
£ 0 m
Worth of lease cars ordered
£ m
Capital Programme
500
Laundry items processed

What people say about us

James-Duncan-website

NTW Solutions is a perfect example of what an NHS subsidiary company should be. Focussed on delivery of high quality services to its customers, finding solutions to complex problems, innovating, living up to its high values, and truly working in partnership.  I confidently and heartily recommend their services

James Duncan

Chief Executive,
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Come and work with us

We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.

We believe everyone has potential and welcome applications from ethnic minorities, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.

We make a difference to people’s lives and working here is fulfilling and rewarding. Our social purpose is also driving our plans to become net zero and to tackle discrimination and champion equality. Working here means joining a friendly bunch of people dedicated to supporting better care.

Meet Our Teams

As part of the first ever National Healthcare Estates and Facilities Day we caught up with people from some of our teams to find out

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